At All Star Sewer Equipment, we work hard to process and ship professional sewer camera equipment, drain cleaning machines, plumbing tools, monitors, reels, locators, parts, and accessories as quickly and carefully as possible. Our customers rely on this equipment in the field, so we understand the importance of fast order processing, accurate shipping information, and clear communication.
Order Processing
Most orders are processed as quickly as possible during normal business hours. Processing times may vary depending on product availability, order size, payment status, carrier schedules, destination, and whether the item requires special handling.
Some sewer camera systems, drain cleaning machines, reels, monitors, locators, pipe cleaning equipment, and specialty items may require additional processing time before shipment.
Shipping Methods
Shipping methods may vary depending on the size, weight, value, and type of product being shipped. Smaller parts and accessories may ship by standard parcel carrier, while larger equipment may require freight shipping or special handling.
All Star Sewer Equipment reserves the right to choose the most appropriate shipping method based on the item, destination, and order requirements.
Freight Shipping
Large sewer camera systems, drain cleaning machines, reels, heavy equipment, and oversized items may require freight shipping. Freight shipments may require additional handling time and may be subject to carrier scheduling, delivery appointment requirements, liftgate needs, residential delivery fees, or other freight-related charges.
Customers are responsible for providing accurate delivery information and notifying us of any special delivery requirements before shipment.
Tracking Information
Once an order ships, tracking information will be provided when available. Tracking updates are controlled by the carrier and may take time to appear after the shipment has been picked up.
Delivery Times
Delivery times are estimates only. Actual delivery may vary due to carrier delays, weather, holidays, high shipping volume, freight scheduling, product availability, or other circumstances outside of our control.
All Star Sewer Equipment is not responsible for delays caused by shipping carriers, weather events, incorrect addresses, missed delivery appointments, or circumstances beyond our control.
Shipping Address Accuracy
Customers are responsible for entering complete and accurate shipping information at checkout. All Star Sewer Equipment is not responsible for delays, lost shipments, additional shipping charges, or delivery issues caused by incorrect, incomplete, or undeliverable addresses.
If you notice an address error after placing your order, contact us immediately. We cannot guarantee that shipping information can be changed once an order has been processed or shipped.
Damaged Shipments
Please inspect your shipment as soon as it arrives. If your order arrives damaged, keep all packaging materials, labels, and contents. Contact All Star Sewer Equipment as soon as possible so the issue can be reviewed.
Photos of the product, packaging, shipping label, and damage may be required for carrier claims or order review. Do not discard packaging until the issue has been resolved.
Missing or Incorrect Items
If you receive the wrong item, are missing an item, or believe there is an issue with your shipment, please contact us as soon as possible. We will review the order and work with you to help determine the best next step.
Special Order and Backordered Items
Some products may be special order, manufacturer-direct, limited availability, or temporarily backordered. If an item is delayed, we will do our best to provide available updates when possible.
Shipping Questions
If you have questions about shipping options, freight delivery, product availability, delivery timing, or special shipping requirements, please contact All Star Sewer Equipment before placing your order.
Call 636-875-1355 for shipping and delivery assistance.